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Complaint management for housing societies — tracked from open to closed
A leaking pipe, a broken lift, a parking dispute — residents raise a ticket from the app instead of posting in the group. The committee assigns it, updates the status and the resident sees every step.
Each change is recorded in the complaint’s history, so nothing is forgotten and the committee can show what was done and when.
What you get
- Raised from the app: Residents describe the issue and set its priority in seconds.
- Assign to staff: Hand each complaint to the right committee member or staff.
- Clear status: Open → assigned → in progress → resolved → closed.
- Full history: Every update and comment is kept with the time and the person.
- Nothing slips: Open complaints are highlighted on the committee dashboard.
How it works
- A resident raises a complaint from the app.
- The committee assigns it and updates the status as work happens.
- The resident is kept informed until it is resolved and closed.
Questions about complaint management
Can security guards raise complaints?
Yes. Guards can log issues they notice at the gate or in common areas.
Can residents see the progress of their complaint?
Yes. They see the status and the updates from the committee in the app.
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Pricing: ₹22 per flat per month, billed annually (₹264 per flat per year) + 18% GST. All features included, 10 free set-up days. Register and pay online.